Ledger.com/Start® | Getting Started — Ledger Support™

Securing your cryptocurrency begins with choosing the right tools—and Ledger hardware wallets are trusted by millions of users worldwide for safely storing digital assets. If you’ve just purchased a Ledger device or are planning to set one up, Ledger.com/Start® is the official and safest place to begin.

This guide walks you through everything you need to know to get started with your Ledger device, from unboxing and setup to best practices for long-term security. Whether you’re a beginner or an experienced crypto user, following the correct setup process is essential for protecting your assets.

What Is Ledger.com/Start®?

Ledger.com/Start® is the official onboarding page provided by Ledger. It ensures users download the authentic Ledger Live application and follow verified instructions directly from Ledger Support™. This page helps you:

Set up your Ledger Nano device correctly

Install Ledger Live securely

Create and back up your recovery phrase

Add and manage crypto accounts

Learn essential security practices

Using unofficial websites or third-party guides can expose you to scams or fake software, so always begin at Ledger.com/Start®.

What Comes in the Ledger Box?

Before starting, make sure your Ledger device box is sealed and includes the following items:

Ledger Nano S Plus or Ledger Nano X device

USB cable

Recovery phrase sheets

Keychain or lanyard (model-dependent)

Getting started leaflet

Ledger devices never come pre-configured. If you receive a device with a PIN or recovery phrase already set, do not use it—this is a major security red flag.

Step 1: Go to Ledger.com/Start®

On your computer or mobile device, open a web browser and navigate directly to Ledger.com/Start®. From here, you’ll be guided to download Ledger Live, the official companion app used to manage your crypto assets.

Ledger Live is available for:

Windows

macOS

Linux

iOS

Android

Always download Ledger Live only from the official Ledger website to avoid counterfeit apps.

Step 2: Install Ledger Live

Once downloaded, install Ledger Live and open the application. You’ll be prompted to choose your device model and confirm whether you are setting up a new device or restoring an existing wallet.

Ledger Live will also verify the authenticity of your Ledger device, ensuring it hasn’t been tampered with.

Step 3: Set Up Your Ledger Device

Connect your Ledger device to your computer or phone using the provided USB cable.

During setup, you’ll be asked to:

Create a PIN code

Choose a secure PIN that only you know

This PIN is required every time you unlock your device

Generate a recovery phrase

Your device will display a 24-word recovery phrase

Write each word down in the correct order on the recovery sheets

This recovery phrase is the only backup of your wallet. If your device is lost, stolen, or damaged, this phrase allows you to restore your assets.

Step 4: Secure Your Recovery Phrase

Ledger Support™ strongly emphasizes that your recovery phrase must be kept offline and private at all times.

Never:

Share it with anyone

Store it digitally

Take photos or screenshots

Enter it into any website or app

Ledger will never ask for your recovery phrase. Anyone who has access to it can fully control your crypto.

For extra protection, consider storing the phrase in a fireproof safe or using a metal backup solution.

Step 5: Add Crypto Accounts in Ledger Live

After setup, Ledger Live allows you to install apps for different cryptocurrencies such as:

Bitcoin (BTC)

Ethereum (ETH)

Litecoin (LTC)

XRP

Thousands of ERC-20 and other tokens

Simply select the asset you want, install the corresponding app on your Ledger device, and add an account in Ledger Live.

Your private keys always remain securely stored on the hardware wallet—not on your computer or phone.

Step 6: Send and Receive Crypto Safely

With your Ledger device set up, you can now send and receive crypto securely.

Receiving crypto:

Open Ledger Live

Select the asset and click “Receive”

Verify the address on your Ledger device screen

Share the verified address with the sender

Sending crypto:

Enter the recipient’s address

Confirm transaction details on the Ledger device

Physically approve the transaction

This manual confirmation protects you from malware and unauthorized transactions.

Keeping Your Ledger Secure: Best Practices

To maintain the highest level of security, follow these Ledger Support™ recommendations:

Always verify transaction details on the device screen

Keep Ledger Live updated

Lock your device when not in use

Avoid public or shared computers

Beware of phishing emails and fake support messages

If you ever receive a message claiming to be from Ledger asking for your recovery phrase, it is a scam.

What If You Lose Your Ledger Device?

Losing your Ledger device does not mean losing your crypto—as long as you have your recovery phrase.

You can restore your wallet on:

A new Ledger device

Another compatible hardware wallet

During restoration, enter your 24-word recovery phrase exactly as written to regain access to your funds.

Getting Help from Ledger Support™

If you need assistance, always use official support channels. Visit the Ledger Support™ section via Ledger.com for:

Help articles and tutorials

Troubleshooting guides

Device and app updates

Security alerts

Avoid unofficial forums or private messages offering “support.”

Final Thoughts

Starting your crypto journey at Ledger.com/Start® ensures you’re using the safest and most trusted setup process available. By carefully following each step—installing Ledger Live, securing your recovery phrase, and practicing good security habits—you take full control of your digital assets.